Pewly support

Practical answers, without the support maze.

Search the details of check-in, member care, reminders, permissions, billing, and everything your team can use in Pewly today.

60 answers across 10 topics

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Getting started

The essentials for setting up your church and bringing your team in.

Members & households

People records, visitors, families, public sign-up, and imports.

Attendance & check-in

QR codes, public self-check-in, usher mode, and attendance records.

Reminders & follow-ups

What Pewly sends automatically, what your team controls, and who gets contacted.

Prayer requests

How requests enter Pewly and who is trusted to see them.

Reports & analytics

How the dashboard counts people and what the deeper reports show.

Team & permissions

Roles, invitations, co-admins, removal, and billing responsibility.

Account & settings

Personal profiles, church identity, timezone, and public web addresses.

Billing & trial

Current pricing, trial behavior, and what billing ownership means today.

Privacy & security

How church data stays separated and sensitive care stays restricted.

Still need a hand?

Tell us where you got stuck.

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Please avoid including passwords, API keys, or other sensitive credentials.

Practical answers, without the support maze.

Getting started

What does Pewly help our church do?

What should we set up first?

Can we bring over our existing member list?

Which features are not available yet?

Members & households

What is the difference between a member and a visitor?

Does someone need an account to use our public join form?

Does the join form require both a phone number and an email address?

Where do public join submissions go?

How do households work?

How is a member's join date handled?

What information can we keep on a member record?

Attendance & check-in

Does someone need to log in to scan a check-in QR code?

How does public self-check-in identify the right person?

When is a service's check-in page open?

What is the difference between self-check-in and usher mode?

Can the same person be checked in twice?

Can we track more than one weekly service or program?

Will old QR codes still work if we change our church subdomain?

Can we add attendance after the service has ended?

What does someone see after checking in?

Reminders & follow-ups

When are service reminders sent?

Do regular weekly reminders go to visitors?

Are reminders sent by email, SMS, or both?

How does the “missing 2+ weeks” rule work?

Does AI write or send the automatic care message?

Can we send a personal follow-up immediately?

Can we add someone to the follow-up list without waiting for the automatic rule?

Can we see who completed a follow-up?

Prayer requests

How can someone submit a prayer request?

Who can see prayer requests?

Can our team track whether a prayer request has been handled?

Reports & analytics

What does the main dashboard show?

Who is counted in “New members this month”?

How quickly does the dashboard reflect a new check-in or member?

Can we report on a custom date range?

Can we compare attendance across multiple services?

Team & permissions

What is the difference between a church admin, sub-admin, and usher?

What can a congregation member see if they have a login?

Who can be invited to the church team?

How long does a team invitation stay valid?

What happens when an invitee signs up with Google?

Can a church have more than one church admin?

What happens when a team member is removed?

Is the billing owner the same thing as a church admin?

Account & settings

What is the difference between Church Settings and My Profile?

Who can change the church's settings and services?

Can we change our church's Pewly subdomain?

Where does Pewly use our church timezone?

Where does a team member's profile photo appear?

Why don't I see a password-change option?

Billing & trial

How much does Pewly cost?

Are some current features reserved for a higher plan?

How does the seven-day trial work?

Do we need a credit card to see Pewly or start a conversation?

How do we change annual billing or stop using Pewly?

Privacy & security

Is our church's data shared with other churches?

Can an usher see member profiles or care information?

Can someone use a public join or check-in page to browse our database?

Can team members edit another person's profile information?

How quickly does access end when someone is removed from the team?

Tell us where you got stuck.

Send a support request